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Shipping Policy

Thank you for visiting and shopping at Laser Direct. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We use a third-party shipping provider Shippit to provide shipping prices and book courier pick-ups and delivery. You will receive notifications about your parcel's journey via Shippit regularly. Should you wish to track your parcel please head to Shippit's tracking page.

Please note - despite our best efforts to get your parcel out on time, delivery delays can occasionally occur and may be out of our control once the parcel is with the courier.

Shipment to P.O. boxes

As we will be using couriers for your delivery, please do not provide PO Boxes for delivery. If you have a PO Box as your only option for delivery, please contact us directly at sales@laserdirect.com.au so we can arrange your delivery.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Laser Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Laser Direct is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

International shipping is available. Please contact us at sales@laserdirect.com.au  if a shipping option is not being offered at the checkout.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.